Senior Business Process Manager
3 days ago
We are seeking a highly skilled Senior Process Executive to join our team.
Job Description:This is a full-time position that requires excellent communication skills and experience in using ticketing tools.
The selected candidate will be responsible for attending and resolving client issues on calls, chat, and mail with excellent communication skills.
- Attend and resolve client issues on calls, chat, and mail with excellent communication skills.
- Experience in resolving queries utilizing voice skills on VPN, drivers, O365, driver installations, and Active Directory.
- General support knowledge of operating systems across various platforms and basic concepts of networking and cloud computing.
- Productivity applications like Microsoft Office tools.
- Open to work in 24*7 and work from office environment.
Excellent communication skills and experience in using ticketing tools such as Service Now, Remedy, and Control-M.
- Excellent in communication.
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7, flexible shifts, 100% WFO, no hybrid.
Any graduate with additional certifications in customer service or upskilling will be preferred. Immediate joiners will be given preference.
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