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Technical System Specialist
2 weeks ago
About WizCommerce:
We are revolutionizing B2B commerce for manufacturers, wholesalers, and distributors across the USA, India, and Canada.
Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.
We offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement.
Sales representatives can take orders seamlessly, whether at trade shows, in the field, or online.
With our industry's only AI engine, reps can upsell effectively and automate internal processes.
Efficiency and user experience go hand-in-hand in our design philosophy.
B2C e-commerce has rapidly advanced, but the B2B sector has often lagged behind.
We see a vital opportunity to disrupt this space and bring innovation to B2B businesses.
Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market.
Streamline operations and enhance customer interactions.
We're looking for people with a strong interest in building successful products or systems.
They should be comfortable dealing with lots of moving pieces, have exquisite attention to detail, and be comfortable learning new technologies and methods.
Job Description:
Role: As a Tech Support Engineer, you will play a pivotal role in resolving complex technical issues.
Ensure seamless operation of our platform by working closely with the engineering team.
Use your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.
This position is ideal for someone with a strong background in technical support.
Responsibilities:
- Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
- Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure.
- Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
- Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
Qualifications and Skills:
- At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
- Strong problem-solving and debugging skills in a technical SaaS environment.
- Effective written and verbal communication skills in English.
