Senior Director, Delivery Excellence

3 days ago


Thoothukudi, Tamil Nadu, India beBeeStrategic Full time ₹ 1,24,31,600 - ₹ 2,05,52,000

Job Title: Senior Director, Delivery Excellence

Our organization seeks an experienced leader to oversee program operations and act as a key liaison between clients, internal teams, and support staff.

  • Key Responsibilities:
  • Lead operational improvements, optimize resource allocation, and track progress against defined business goals.
  • Strengthen domain capabilities through continuous improvement and talent development.
  • Develop strategies aligned with growth objectives and lead cross-functional planning for budgets, expansion, service design, and hiring.
  • Collaborate with Sales & Marketing teams across geographies to support and drive business expansion.
  • Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
  • Oversee a large, high-performing team, enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand.

Requirements:

  • Experience: 15+ years in operations within a BPO/Outsourcing space in customer service domain, with at least 3+yrs supporting US Telecom in messaging domain.
  • Industry Knowledge: Strong understanding of business trends, emerging technologies, and industry best practices.
  • Analytical Acumen: Ability to streamline complex processes and make data-driven decisions.
  • Leadership: Proven success in leading large teams, attracting and developing talent, and fostering a high-performance culture.

Benefits:

  • Track record of driving performance and scaling operations in a matrix-driven organization.
  • Strong internal and external stakeholder management skills, with excellent communication, negotiation, and conflict resolution abilities.

Education: MBA or Postgraduate degree preferred.



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