Customer Service Liaison

2 weeks ago


Mumbai, Maharashtra, India Andromeda Full time

Job Summary

Greetings from Andromeda Sales and Distribution Pvt Ltd

Immediate Openings for Customer Service Executive

We have openings for Customer Service Executive with a leading Financial Firm based in Mumbai.

Key Responsibilities

  • Product and Service Knowledge
  • Respond to customer inquiries via multiple channels
  • Establish rapport with customers using positive language
  • Provide accurate customer information
  • Handle customer complaints and offer solutions
  • Communicate complex concepts simply
  • Excellent command over written and verbal English language
  • Track customer interactions

Requirements

  • Proven customer support experience
  • Strong call handling and active listening skills
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Adaptability to different customer types
  • Languages known - English & Hindi (Tamil, Marathi add value)


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