
Dynamic Campaign Manager
2 weeks ago
Real-Time Campaign Specialist
Job Description:
The role involves real-time monitoring of dialing campaigns, managing dialer lists, and adjusting dialing pace to optimize campaign performance and agent productivity. The ideal candidate will have expertise in LiveVox dialer systems, workforce management, and real-time monitoring.
Key Responsibilities:
- Monitoring inbound/outbound dialing campaigns for optimal performance.
- Importing and managing dialer lists to ensure accurate campaign data.
- Adjusting dialing pace and flagging agent behavior to leadership for process improvement.
- Managing agent profiles, assignments, and contact list criteria for efficient resource allocation.
- Daily scheduling adjustments in the Workforce Management system to balance business goals.
- Auditing dialer settings to ensure compliance with regulatory requirements.
- Collaborating with operations leadership to identify areas for improvement.
- Responding to requests, queries, and issues across departments promptly and professionally.
Qualifications:
- Minimum 2 years of experience in a voice contact center environment.
- Hands-on experience with LiveVox or similar dialer systems for effective campaign management.
- Advanced proficiency in MS Excel and data reporting for strategic decision-making.
- Strong analytical and problem-solving skills to handle high-pressure situations effectively.
- Flexibility to work after-hours or on-call when required.
How to Apply:
To be considered for this opportunity, please submit your updated resume with the subject line Real-Time Campaign Application. We look forward to reviewing your application.
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