Corporate Housekeeping Director

Job Title: Corporate Executive Housekeeper

The position of Corporate Executive Housekeeper is a key leadership role within our organisation, responsible for setting and maintaining the highest standards of cleanliness, presentation, and maintenance across all properties. This involves developing and monitoring housekeeping procedures, conducting detailed snag lists, advising unit facility managers on process flows, and ensuring consistent brand compliance across locations.

This strategic partner will work closely with unit leadership to provide operational support, training, and performance evaluations to enhance member and guest experience.

1. Develop, Implement, and Standardise Housekeeping Policies and Procedures: Create and maintain comprehensive housekeeping policies and procedures that meet organisational standards and ensure consistency across all properties.
2. Conduct Regular Property Audits: Conduct regular property audits to identify areas for improvement and ensure timely closure of pending items.
3. Provide Guidance to Unit Facility Managers: Advise and guide unit facility managers on best practices, process flows, resource allocation, and vendor management.
4. Review Daily, Weekly, and Monthly Housekeeping Schedules: Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
5. Collaborate with Engineering and Operations Teams: Collaborate with engineering and operations teams to address maintenance issues identified during inspections.
6. Monitor Facility Management Budgets: Monitor facility management budgets across properties and optimise manpower, inventory control, and chemical usage without compromising quality.
7. Support Recruitment and Training of Facility Staff: Support recruitment, onboarding, and training of facility staff at unit level to ensure skill development and service excellence.
8. Analyse Member and Guest Feedback: Analyse member and guest feedback related to housekeeping and initiate corrective measures.
9. Provide Reports on Housekeeping Performance: Provide periodic reports to corporate leadership on housekeeping performance, snag closure rates, and brand compliance scores.

• Proven Expertise in Housekeeping Operations: Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
• Strong Leadership Skills: Excellent leadership and coaching skills to influence and guide unit-level teams.
• Proficiency in Snag List Creation and Follow-up Tracking Tools: Proficiency in snag list creation and follow-up tracking tools.
• Strong Coordination Skills: Strong coordination skills across multiple properties, with the ability to prioritise tasks effectively.
• Knowledge of Sustainable Cleaning Solutions and Modern Housekeeping Technology: Knowledge of sustainable cleaning solutions and modern housekeeping technology.

• Bachelor's Degree in Hotel Management or Related Field: Bachelor's degree in hotel management or related field.
• 8-12 Years' Experience in Housekeeping Leadership: 8-12 years' experience in housekeeping leadership within luxury hospitality.
• Multi-Property or Corporate-Level Experience Preferred: Multi-property or corporate-level experience preferred.

We are a leading player in the luxury hospitality industry, committed to delivering exceptional experiences to our members and guests. Our team is dedicated to providing outstanding service and maintaining the highest standards of quality and professionalism.