
Virtual Infrastructure Specialist
7 days ago
Job Title: Remote Desktop Support Engineer
At our organization, we foster innovation while embracing an open and friendly culture. Guiding customers from the present to the future, we unlock the value of their data and applications to solve digital challenges and achieve outcomes that benefit both business and society.
- Location:
- Banglore
Work Mode:
Hybrid Mode
Experience:
3+ years
Job Type:
Contract to hire (C2H)
Notice Period:
- Immediate joiners.
Key Responsibilities:
• Provide round-the-clock technical support for desktops, laptops, and peripherals.
• Monitor and respond to incidents via ticketing system within SLA timelines
• Perform remote troubleshooting and escalate unresolved issues
• Support users across different time zones and ensure minimal downtime
• Maintain logs of shift activities and handover reports for continuity
• Collaborate with global IT teams for coordinated support
• Provide technical support for desktops, laptops, printers, and other peripherals
• Troubleshoot hardware and software issues both onsite and remotely
• Install, configure, and upgrade operating systems and applications
• Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments
• Maintain logs of support requests, resolutions, and system updates
• Assist in setting up new systems and user accounts
• Collaborate with IT teams to escalate unresolved issues
• Ensure timely updates and patches for systems and applications
• Train users on basic IT procedures and best practices
• Maintain inventory of IT assets and ensure compliance with company policies
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