ServiceNow Technical Expert

5 days ago

Mangalore, Karnataka, India beBeeServicenow Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: ServiceNow Technical Expert

The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

We are seeking a ServiceNow Technical Expert to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) required
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

Benefits:

This role offers opportunities for professional growth and development in a dynamic and innovative environment.

The successful candidate will be part of a collaborative team that values knowledge sharing and continuous learning.

  • Opportunities for career advancement and professional growth.
  • A supportive team environment that fosters collaboration and knowledge sharing.
  • A comprehensive benefits package that includes medical, dental, and vision coverage.
  • A generous paid time off policy that allows for work-life balance.

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