ServiceNow Technical Lead

7 days ago

Mangalore, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: ServiceNow Solutions Architect

Description:

The primary role of the ServiceNow Solutions Architect will be to oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.

Key Responsibilities:

  • Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
  • Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
  • Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

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