Senior IT Solutions Specialist

3 days ago

Kurnool, Andhra Pradesh, India beBeeAdministrative Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Atlassian Administrator

A highly skilled professional is required to administer and maintain Atlassian tools, including Jira and Confluence.

Key Responsibilities
  • Collaborate with senior technical management, product owners, and project managers to develop, design, and implement requirements.
  • Deliver service improvements without unnecessary investment by working smarter, providing better tools, and leveraging existing product sets.
  • Align technology solutions with operational areas to focus on practical delivery of solutions architecture.
  • Act as a subject matter expert for Atlassian Jira and Confluence, and related add-ons.
  • Provide ownership and regular updates of issues, including supporting users with best practice advice until the request has been resolved.
  • Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Adhere to security policy surrounding platform standards and provide engineering solutions as directed by the security product roadmap.
  • Ensure operational requirements are matched in the delivery of services around standards and engineering.
  • Owns and manages user access permissions per security guidelines.
  • Ensure effective communication across departments and geographically dispersed teams.
Experience & Qualifications
  • Extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud.
  • Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Acquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

This role requires a unique blend of technical expertise and interpersonal skills. The ideal candidate will have a proven track record of delivering high-quality results in a fast-paced environment while collaborating effectively with cross-functional teams.

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