Order to Cash Specialist
1 day ago
Job Title: Order to Cash Specialist
Job Summary:
The Order to Cash Specialist will be responsible for processing customer orders, quotes, and invoices across all revenue streams. This role requires effective communication with internal and external customers, as well as the ability to work with cross-functional teams to resolve any issues.
Key Responsibilities:
- Process and coordinate global customer orders, including quotes, orders, and invoices.
- Work closely with the Deals Desk, Sales, customers, renewals, and Finance to ensure orders are processed according to customer contracts.
- Perform medium to complex problem-solving on orders to ensure consistent processing and customer satisfaction.
- Responsible for performing additional activities such as customer setup, third-party PO Requisition, and uploading customer invoices to the customer's portal.
- Ensure service level agreements (SLA's) standards are met or exceeded.
Requirements:
- At least 5 years of experience in quote to cash process (customer order processing) a plus.
- Expert in Google Sheets and other Google Suite, MS Excel, and knowledge of ERP systems, Salesforce CRM, CPQ, and any other billing systems.
- Excellent communication and problem-solving skills, high energy, and strong interpersonal skills when working with cross-functional departments.
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