Cloud Technical Account Manager

3 weeks ago


Nagpur, Maharashtra, India MicroStrategy India Full time
Job Title: Cloud Technical Account Manager

At MicroStrategy India, we are seeking a highly skilled Cloud Technical Account Manager to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of customers who have implemented our technology solutions.

Key Responsibilities:
  • Develop and maintain strong customer relationships to ensure customer satisfaction and success.
  • Provide business acumen and technical expertise to customers to help them achieve their business goals.
  • Work closely with internal teams to ensure customer needs are met in a timely manner.
  • Collaborate with sales and executive teams to identify areas for solution expansion and adoption opportunities.
  • Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success.
Requirements:
  • Bachelor's degree in a technical field (Information Systems or equivalent).
  • High-level knowledge of enterprise IT organizational, business, and technical environments.
  • Understanding of enterprise software implementation practices.
  • Minimum of 3 years of IT customer service experience or strong customer focus.
  • Minimum of 3 years of technical account management, engagement management, system implementation, technical support, or system integration consulting experience.
  • Minimum of 2 years of experience communicating with internal senior management and managing multiple, simultaneous, cross-functional work streams.
  • Able to support MicroStrategy customers during European hours.
  • Willing to work from our Nagpur office.
  • Enthusiastic personality and self-starter with an ability to identify areas for improvement.
  • Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
  • Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions.
  • Excellent oral and written English communication skills.
  • Willingness to travel; travel could be up to 10-25% depending on location of customers.
Preferred Qualifications:
  • AWS/Azure Cloud technology experience.
  • MicroStrategy platform usage or administration experience.

This role will be based in Nagpur. Required in office 5 days per week.



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