Cloud Technical Account Manager
3 weeks ago
At MicroStrategy India, we are seeking a highly skilled Cloud Technical Account Manager to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of customers who have implemented our technology solutions.
Key Responsibilities:- Develop and maintain strong customer relationships to ensure customer satisfaction and success.
- Provide business acumen and technical expertise to customers to help them achieve their business goals.
- Work closely with internal teams to ensure customer needs are met in a timely manner.
- Collaborate with sales and executive teams to identify areas for solution expansion and adoption opportunities.
- Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success.
- Bachelor's degree in a technical field (Information Systems or equivalent).
- High-level knowledge of enterprise IT organizational, business, and technical environments.
- Understanding of enterprise software implementation practices.
- Minimum of 3 years of IT customer service experience or strong customer focus.
- Minimum of 3 years of technical account management, engagement management, system implementation, technical support, or system integration consulting experience.
- Minimum of 2 years of experience communicating with internal senior management and managing multiple, simultaneous, cross-functional work streams.
- Able to support MicroStrategy customers during European hours.
- Willing to work from our Nagpur office.
- Enthusiastic personality and self-starter with an ability to identify areas for improvement.
- Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
- Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions.
- Excellent oral and written English communication skills.
- Willingness to travel; travel could be up to 10-25% depending on location of customers.
- AWS/Azure Cloud technology experience.
- MicroStrategy platform usage or administration experience.
This role will be based in Nagpur. Required in office 5 days per week.
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