Chief Digital Transformation Officer

This senior leadership role is responsible for the overall architecture and strategy of a platform in an organization. The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company's technology roadmap and digital transformation goals.

Key Responsibilities:

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM).
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow.

Preferred Qualifications:

• Advanced Education: Master's degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform's adaptability to various use cases.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous.
• Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.

Desired Skills and Competencies:

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture.
• Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders.
• Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders.
• Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves.

Typical Experience Range:

Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles.