Employee Relations Expert
1 week ago
About the Role:
We are seeking a skilled and empathetic HR professional to serve as the bridge between employees and management in our fast-paced BPO environment.
Key Responsibilities:
- Serve as the first point of contact for employee grievances, complaints, and disputes
- Conduct fair and impartial investigations into harassment, misconduct, or policy violations
- Guide managers on disciplinary procedures and conflict resolution strategies
- Ensure compliance with labor laws and company policies
- Maintain accurate and confidential case records
- Review and update HR policies related to workplace conduct and relations
- Partner with the legal team on complex employee relations cases
- Drive initiatives that promote fairness, respect, and employee trust
Requirements:
- 2–3 years of proven experience in employee relations, preferably in the BPO industry
- Strong skills in conflict resolution and mediation
- In-depth understanding of labor laws and regulations
- Excellent communication, negotiation, and interpersonal abilities
- High degree of empathy, discretion, and professionalism
- Strong analytical and problem-solving skills
- Willingsness to work flexible hours to align with business needs
What We Offer:
The opportunity to foster a workplace where fairness, respect, and compliance thrive.
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