Associate Field Support Engineer I

4 weeks ago

Bengaluru, Karnataka, India Aspen Technology Full time

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.


The Role


Field Support Engineer I will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast-paced environment provides an opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base. This role is perfect for someone with a passion for technology and a drive to continuously learn and improve.

Your Impact



  • AMC activities at customer sites.
  • Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warranty.
  • Document all customer interaction.
  • Actively contribute ideas for better customer service and continuously improve the quality of service provided.
  • Show a passion for continued learning, staying abreast of new technology and trends.
  • Work with other technical teams for inputs and support in day-to-day activities.

What You'll Need



  • Bachelor's degree in Electrical/Computer/Software Engineering.
  • 1 to 3 years of experience.
  • Power utility experience preferred.
  • Exposure to SCADA/control systems – Knowledge of OSI Monarch SCADA system is an added advantage.
  • Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP.
  • Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle.
  • Must be well familiar with basic networking skills (Windows OS, Red Hat OS, switches and firewall troubleshooting knowledge).
  • Excellent customer management skills.
  • Good troubleshooting skills.
  • Knowledge of computer programming. An introduction to C programming is a minimum.
  • Ability to work on several projects in parallel in a fast-paced environment.
  • Ability and flexibility to travel to domestic and international customer sites (less than 30% travel per year).

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