Help Desk Support Specialist

5 days ago

Meerut, Uttar Pradesh, India beBeeHelpDesk Full time  40,000 -  80,000

Job Title: Help Desk Support Specialist

Job Description:

We are seeking a skilled and proactive Help Desk Support Specialist to provide timely and effective IT support to our users. The successful candidate will be the first point of contact for all IT-related user issues and requests.

The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.

Key Responsibilities:
  • Serve as the initial point of contact for all IT-related user issues and requests.
    • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
      • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
        • Reset passwords, unlock accounts, and assist with access-related issues.
          • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
            • Maintain communication with users to provide status updates and follow-ups.
              • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.
                • Support remote users using remote desktop tools.
      Requirements:
      • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
      • ITIL Foundation certification is a plus.
      • A+ / MCSA / HDI certification is advantageous.
      Benefits:
      • Opportunity to work with a dynamic team.
      • Professional development and growth opportunities.
      How to Apply:

Please send an updated CV along with the following details:

Total experience:

Current Salary:

Expected Salary:

Notice Period:

Current Location:

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