Enterprise Customer Success Strategist

7 days ago

Nagpur, Maharashtra, India beBeeCustomerRetention Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Retention Manager

We are seeking a skilled Customer Retention Manager to join our team. The successful candidate will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Key Responsibilities:

  • Resolve outstanding overages or encourage subscription purchases post-trial expiration
  • Process orders promptly after the customer reaches out and sends purchase confirmation
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation
  • Maintain detailed records of follow-ups and interactions
  • Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted

Required Skills and Qualifications:

  • Advanced knowledge of Microsoft Excel software
  • BASIC knowledge of Microsoft Word
  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem Solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems like Salesforce
  • Experience in Zendesk

Benefits and Culture:

Our Fortune Technology client is a global leader in 3D design, engineering, and entertainment software. We foster a progressive culture, creativity, and a flexible work environment. We respect diversity in all aspects and value integrity, experience, honesty, people, humanity, and passion for excellence.

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