Director of Customer Success Leadership

4 days ago


Nagpur, Maharashtra, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Overview:

We are seeking a seasoned leader to spearhead our customer success team, driving strategy and operational excellence in a rapidly growing SaaS organization.

Key Responsibilities:

  • Foster high-performing teams through talent development and strategic planning
  • Drive technical depth and data-driven decision-making to optimize customer experiences
  • Leverage expertise to lead global L1/L2 teams and ensure world-class support

Requirements:

  • Minimum 10–15 years of experience in technical support/customer success, with at least 2+ years of leadership experience
  • Demonstrated understanding of SaaS and enterprise tech fundamentals (APIs, SSO, integrations)
  • Proven ability to drive results through leadership, customer-centric approach, and proficiency with support tools (Salesforce, Freshworks)

Work Style:

  • Collaborative leader with a strong customer-first mindset
  • Able to drive results through technical acumen and operational efficiency

Company Philosophy:

Our organization prioritizes innovation and customer satisfaction in everything we do.


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