Chief Knowledge Officer

2 days ago

Hyderabad, Telangana, India beBeeGovernance Full time ₹ 18,00,000 - ₹ 21,00,000

About us: We are one of the world's largest employers with locations in more than 100 countries.

Our new office will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

We believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.

The Knowledge Management Governance & Standards Manager will be responsible for managing the knowledge repository and defining the supporting structures that ensure its usability and effectiveness across Global Business Services (GBS), Global Technology, and other key corporate functions.

  • Develop content lifecycle policies including review, approval, expiration, and archival processes to ensure timely, relevant, and well-governed knowledge articles across the enterprise.
  • Maintain and uphold quality standards for knowledge management across all published content to drive consistency, credibility, and sustained adoption of knowledge management practices.
  • Own and manage the knowledge taxonomy and ensure correct application across all content types to enhance discoverability, relevance, and user trust in knowledge assets.
  • Provide standardized templates and tagging guidelines to functional content creators for key knowledge artifact types to support the production of clear, structured, and searchable knowledge.
  • Oversee version control processes and monitor content updates to safeguard accuracy, maintain historical traceability, and reduce the risk of outdated information being used.
  • Guide the integration of the knowledge taxonomy into designated repositories to optimize searchability, classification accuracy, and alignment with user needs.
  • Support enablement efforts by delivering training, tools, and guidance on knowledge management standards to empower functional teams to contribute high-quality knowledge consistently and confidently.
  • Identify, assess, and advocate for continuous improvement to knowledge management content, templates, taxonomy, and tools to drive innovation, efficiency, and business value through better knowledge practices.

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