Manager – Workforce Optimization

6 days ago

Jamnagar, Gujarat, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 13,00,000

Workforce Manager

We are seeking a highly skilled Workforce Manager to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity management, forecasting, and scheduling with a proven track record of supporting large-scale operations.

  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with workforce management processes and best practices.

Requirements

  • 5+ years of experience in Workforce Management within a BPO/shared services/large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with stakeholders and lead process improvements.

About this role:

This is an exciting opportunity to leverage your skills and experience in workforce management to drive efficiency and productivity in our team. If you have a passion for data-driven decision making and a strong desire to make a meaningful impact, we encourage you to apply.

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