Technical Coach

5 days ago


Chennai, Tamil Nadu, India Hiring House Technology Full time
Job Overview:

We are seeking a seasoned Technical Coach to drive our training and development initiatives, creating a wow experience for our customers.

Key Responsibilities:

  • Conduct training needs analysis and develop customized training methodologies.
  • Prepare and execute monthly training calendars.
  • Coordinate and deliver internal training sessions on supervisory development, soft skills, technical, and process-driven topics.
  • Plan and execute bi-monthly new hire inductions and training programs.
  • Develop and implement existing employee training programs.
  • Conduct on-the-job training in SAP/BOT as per business requirements.

HR Coordination:

  • Receive and manage new joiner lists for induction and new hire training.
  • Submit attendance records and track quarterly assessments of trainees.
  • Assist in resolving attendance, ID card, and uniform-related issues.

Budget and MIS:

  • Generate and maintain employee training databases.
  • Prepare and report fortnightly training plans and MIS for supervisors and frontline associates.
  • Record monthly training expenditures in the training MIS.

Operations and Customer Service:

  • Encourage supervisors to collect customer feedback forms and direct them to operational teams for issues.
  • Liaise with operational teams to deliver operations modules during new hire training.

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