Technical Specialist

6 days ago


Chennai, Tamil Nadu, India NTT Full time
About the Role

As a Technical Specialist at NTT DATA, you will be responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Your primary objective is to ensure zero missed service level agreement (SLA) conditions. You will be managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems. This role uses considerable judgment and independent analysis within defined policies and practices. You will be applying analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

Key Responsibilities:
  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts
  • Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
  • Assists in analysing, assigning, and escalating support calls
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identifies opportunities for work optimization including opportunities for automation of work
  • Coaches L2 teams for advance technical troubleshooting and behavioural skills
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering Disaster Recovery functions and tests


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