Technical Specialist

7 days ago


Chennai, Tamil Nadu, India NTT Full time
About the Role

We are seeking a highly skilled Technical Specialist to join our team at NTT DATA. As a Technical Specialist, you will be responsible for providing technical support to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients, including troubleshooting and resolving technical issues
  • Configure and install IT infrastructure at client sites
  • Perform necessary checks and apply monitoring tools to ensure optimal system performance
  • Identify and log technical incidents and errors in a timely manner
  • Assist in analyzing and escalating support calls
  • Investigate third-line support calls and identify root causes of incidents and problems
  • Report and escalate issues to third-party vendors as necessary
  • Provide onsite technical support to clients and conduct field engineering services
  • Conduct regular reviews of incidents and service requests to analyze and recommend quality improvements
Requirements
  • Advanced diploma or degree in IT/Computing or relevant qualification
  • Excellent working knowledge of ITIL processes
  • Experience working with vendors and/or third-party providers
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.



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