Application Support Specialist
2 weeks ago
Job Summary:
We are seeking an experienced Application Support professional to join our team at Virtusa. The successful candidate will be responsible for maintaining and improving the performance and availability of our clients' web applications and platforms.
Key Responsibilities:
- Maintain and improve the performance and availability of all clients' web applications and platforms.
- Lead high-impact incident investigation and recovery in collaboration with various technology teams.
- Provide technical assistance in guiding the team for incident resolution.
- Lead continuous improvement of applications in collaboration with technology teams.
- Lead the production readiness of new programs by engaging with Business and Technology teams.
- Ensure non-functional requirements are covered as part of project lifecycle.
- Regular review of changes impacting WI business and aligning required support.
- Lead Problem management for Incident resolution.
- Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
- Liaison with other technology and operations team (Delivery, Unix, DBA, Network etc).
- Engagement in Disaster Recovery and BCP plans / processes.
- Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.
Requirements:
- Willing to work in Support (Along with UK Shifts & 24X7 On-call).
- 3-6 years overall experience in IT.
- Good knowledge in Oracle database concepts (19c), SQL statements (DML/DDL), query optimization, stored procedures, Triggers, & Functions.
- Working experience in UNIX and Shell Scripting.
- Knowledge of scheduling tools like Control-M.
- Experience of best practices development methodologies, especially Agile.
- Good analytical, problem-solving and documentation skills.
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