Chief Cloud Operations Specialist

2 days ago

Aligarh, Uttar Pradesh, India beBeeCloud Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Cloud Support Manager Job Description

A key role is available for a Cloud Support Manager to support and align efforts to meet customer needs. The candidate will work with internal teams to ensure seamless support to client requirements.

The successful candidate will possess strong leadership skills, excellent communication abilities, and the ability to effectively manage multiple projects and prioritize tasks. They will also have a deep understanding of cloud concepts and experience working with customers and partners.

  • Work closely with senior team members to plan, organize, coordinate, execute projects and initiatives
  • Manage meetings, document interactions with actions and next steps
  • Diligence in follow-up and follow-through
  • Create, update, present project plans
  • Organize work to achieve positive outcomes
  • Encourage use of agile work management processes
  • Facilitate weekly, bi-weekly sprints for the team(s) assigned
  • Help team members prioritize workload.
  • Maintain a healthy team by empowering, motivating, and building trust
  • Set goals for team members
  • Present weekly progress reports
  • Have good control on the work management process to adapt and course correct with agility
  • Identify improvement areas, plan, and execute improvement items
  • Summarize problems at hand for senior stakeholder consumption
  • Prepare and participate in status meetings, governance meetings
  • Setup, coordinate and manage triage sessions with customers and partners
  • Work with different internal teams to ensure seamless support to client needs
  • Must be able to technically guide the team
  • Communicate proactively with customers and internal team members to deliver business value as a part of daily work management
  • Coach, guide, mentor other members of the team/organization
  • Support team in developing process knowledge base
  • Setup knowledge base for the team to refer and enrich it continuously
  • Lead from the front
Requirements
  • Strong understanding of cloud concepts
  • Multiple years of experience working with customers and partners
  • Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable
  • Experience in leading techno functional discussions with clients
  • Knowledge of Java-based technical implementations, deployments, and troubleshooting
  • Strong understanding of database concepts
  • Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools
  • Ability to communicate effectively at all levels of the organization

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