Cloud Operations Specialist

7 days ago

Aligarh, Uttar Pradesh, India beBeeOperations Full time US$ 1,10,000 - US$ 1,70,000
Cloud Operations Role Overview

Our organization seeks an accomplished Cloud Operations Specialist to join our team. As a key member of our operations team, you will be responsible for delivering high-quality cloud services to our customers.

Job Responsibilities:

• Provide technical expertise and leadership when needed to production operations teams.
• Help implement the goals and deliverables of the Cloud Operations team as determined by our leadership.
• Ensure the smooth operation of our cloud products.
• Take complete ownership of customer implementations, including service level agreements and service level objectives.
• Automate, enhance, and maintain critical processes in cloud operations, such as change control, monitoring, and alerting.
• Drive critical processes in cloud operations, such as change control, problem management, and reporting, as well as key tools for monitoring and alerting.
• Drive disaster recovery and failover procedures, training, testing, and team readiness.
• Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
• Contribute to process improvements and technical improvements that lead to increased stability and reliability.
• Support continuous improvements in cloud operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
• Improving automation of provisioning, deployment, monitoring, alerting, and escalation.
• Support secure operations by implementing best-in-class recommendations for secure operations.
• Carry out ongoing production activities with precision and quality.
• Define, build, and deliver a high-quality cloud platform for work with third-party vendors and partners to help develop a complete solution set on the cloud platform.
• Representing cloud operations in InfoSec meetings and developing and driving secure procedures.
• Help obtain and maintain various certifications.
• Being a good team player & a leader when needed for a high-performance cloud delivery team by reviewing personal/team performance, quality reviews, managing operations, and operational issues.
• Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
• Implement and carry out procedures and policies to ensure high-quality cloud operations with appropriate levels of management controls.
• Act as an internal contact for platform services issues for a customer.

Requirements:

• Experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.
• Must be experienced in coordinating cross-functional teams, such as support, escalation, and engineering software teams to address product issues successfully.
• Strong understanding of how to build, scale, and manage complex multi-product/service environments.
• Building lean, automated, scalable support structures versus labor-intensive environments.
• Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
• Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Desired Experience:

• Experience in working with cross-functional teams in a customer service environment, mentoring, and training team members.

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