Client Engagement Specialist

2 days ago

Jodhpur, Rajasthan, India beBeeRelationship Full time ₹ 2,50,000 - ₹ 3,50,000

We are seeking a customer service professional to handle client inquiries and provide support from initial contact to enrolment.

Key Responsibilities:
  • Engage with potential and existing clients via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Offer clear and concise information about our health transformation programs.
  • Guide new leads through the enrolment process while coordinating with our internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using our CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.
Key Skills & Traits:
  • Strong communication skills (written and verbal) with a consultative and empathetic tone
  • Ability to multitask and stay composed in a fast-paced, high-interaction environment
  • Good organisational and time-management skills
  • Customer-first mindset with a problem-solving attitude
  • Willingness to take ownership and deliver results
  • Comfort with CRM tools, Excel, and data handling
  • Interest in fitness and wellness will be an added bonus

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