Senior Customer Experience Specialist

2 days ago

Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Customer 360 Developer

We are seeking an experienced professional to design, implement and support Customer 360 solutions within Informatica Intelligent Data Management Cloud (IDMC). The role requires strong knowledge in data modeling, quality management, real-time integrations, process automation and secure access implementation.

Main Responsibilities:

  • Design and configure Customer 360 solutions within IDMC.
  • Build and customize pages, entities, field groups, hierarchies and workflows in Customer 360.
  • Configure and execute data quality rules to standardize, validate and cleanse customer data.
  • Develop and maintain process automation to support C360 pages, workflows and integrations.
  • Configure and maintain match & merge rules for accurate customer data mastering.
  • Develop, manage and expose APIs for C360 services and integrations.
  • Update and enhance business entities, attributes and field groups as per business requirements.
  • Perform data modeling (logical/physical) and define customer hierarchies and relationships.
  • Implement and manage role-based access control for secure and compliant data access.
  • Develop and troubleshoot jobs, including file-based integrations.
  • Manage code promotion, environment migration and pipeline integration for Customer 360 assets.
  • Perform unit testing, system integration testing and UAT support for C360 deliverables.
  • Collaborate with stakeholders to gather requirements, design solutions and resolve issues.
  • Optimize and monitor performance, scalability and reliability of Customer 360 applications.

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