Customer Experience Specialist

Job Title:Customer Experience SpecialistLocation: RemoteDepartment: Product TeamAbout the Role:We are seeking a highly motivated Customer Experience Specialist to join our product team. In this role, you will focus on understanding and capturing customer needs, behavior and feedback through structured research and surveys.Key Responsibilities:Customer...

Job Title: Travel Experience SpecialistAs a key member of our team, you will play a vital role in delivering exceptional travel experiences for our customers.Action passenger names records and ensure timely service level agreement adherenceIssue refunds, air tickets, drive hotel and car invoicesRead and interpret fare rules in global distribution systems,...

Customer Service Specialist RoleWe are seeking a skilled Customer Service Specialist to join our team.This is a key role where you will be responsible for delivering exceptional customer experiences through multiple communication channels, including calls, emails, and chat.As a Customer Service Specialist, you will be the primary point of contact for...

Customer Service SpecialistThe ideal candidate will be responsible for delivering exceptional customer experiences through timely and effective responses to customer inquiries.Key Responsibilities:Respond promptly and effectively to customer queries.Manage and resolve customer feedback to maintain high levels of satisfaction.Assist in order processing and...

Job Role OverviewThe Customer Service Specialist will deliver exceptional customer experiences, ensuring high levels of customer satisfaction and loyalty.Key Responsibilities:Engage with customers to address their inquiries and concerns in a timely and professional manner.Provide effective solutions to customer issues, demonstrating problem-solving skills...

Customer Retention Specialist RoleWe are seeking a proactive and results-driven Customer Retention Specialist to manage customer interactions, drive subscription growth, and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also...

Job Title: Customer Technical Support ExecutiveWe are seeking a dynamic and customer-focused professional to join our international support team. As a Technical Support specialist, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.Main...

About the Role:We're seeking an experienced Marketing Professional to manage customer relationships, drive growth and achieve business results.This role involves analysing data, setting goals and tracking success, as well as implementing marketing strategies and solutions to meet measurable targets.

Job Title:Customer Retention SpecialistJob Description:We're seeking a data-driven marketer to tackle one of our most critical challenges: preventing user churn and reactivating lapsed customers.You'll be our specialist in understanding why users churn and developing strategies to retain them. This is a hands-on role for a problem-solver who loves running...

We are seeking an experienced CXM professional to drive performance and solve business problems.Main Responsibilities:Develop and implement scalable, fast, and robust CX survey programs on Medallia Experience Cloud & Qualtrics XM.Collaborate with cross-functional teams to synergize experience and initiatives.Work closely with implementation hubs to manage...