Support Associate Role

1 week ago


Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000
About Us

We are seeking a dedicated customer support professional to join our team.

The ideal candidate will be responsible for assisting customers via chat and email during overnight hours, ensuring prompt and effective issue resolution.

  • Respond to customer inquiries and resolve issues via chat and email.
  • Provide personalized assistance to customers, offering solutions tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department.
  • Ensure timely and accurate documentation of customer interactions and resolutions.
  • Collaborate closely with other team members to ensure seamless customer support operations.
Requirements
  • This is an in-office day job.
  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English are required.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment is essential.
  • Strong problem-solving skills and attention to detail are necessary.
  • Comfortable working independently during night shift hours is expected.
  • Familiarity with customer support software and ticketing systems is beneficial.
  • Flexibility to adapt to changing schedules and work occasional weekends or holidays is desired.
Benefits

This role offers the opportunity to work in a dynamic and growing company, with opportunities for career growth and development.



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