Technical Support Engineering Specialist

7 hours ago

Kanpur, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 12,00,000
Junior Technical Support Engineer Role

CloudLabs Inc is seeking a motivated Junior Technical Support Engineer to join its dynamic team.

  • Provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python with a strong focus on security technologies including PKI (Public Key Infrastructure).
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Key Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

This role offers the opportunity to work on a wide range of technical issues and collaborate with experienced engineers to develop skills and expertise.

CloudLabs Inc offers competitive pay, attractive policy, medical insurance benefits, and industry-leading trainings to support career growth and well-being.

The ideal candidate should be passionate about customer success, problem-solving, and working on secure software platforms.

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