Platform Support Lead
3 weeks ago
We are seeking a highly skilled Platform Support Lead to join our team at Talent Stock Solutions. As a key member of our support team, you will be responsible for leading a team of technical support specialists to deliver high-quality support services to our customers.
Key Responsibilities:- Lead, mentor, and motivate a team of technical support specialists to deliver high-quality support services.
- Oversee the resolution of customer inquiries, technical issues, and escalations in a timely and efficient manner, ensuring customer satisfaction.
- Develop training programs and provide ongoing coaching to support team members in improving their technical skills and customer service abilities.
- Continuously evaluate support processes and procedures to identify areas for improvement and implement solutions to enhance efficiency and effectiveness.
- Work closely with cross-functional teams, including product development, engineering, and sales, to communicate customer feedback, escalate technical issues, and drive solutions.
- Establish key performance indicators (KPIs) for the support team and monitor performance metrics to ensure goals are met or exceeded.
- Maintain comprehensive documentation of support processes, troubleshooting steps, and customer interactions to facilitate knowledge sharing and continuous improvement.
- Serve as a customer advocate within the organization, championing customer needs and driving initiatives to improve the overall customer experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience in a technical support role, with at least 4 years of experience in a leadership or supervisory capacity.
- Strong technical aptitude and proficiency in troubleshooting software, hardware, and networking issues.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders at all levels.
- Demonstrated leadership abilities, including the ability to motivate and develop a team, set clear expectations, and drive results.
- Experience with help desk or customer support software systems (e.g., Zendesk, Freshdesk, Jira) is preferred.
- Knowledge of retail technology or e-commerce platforms is a plus.
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Platform Support Lead
3 weeks ago
Mumbai, Maharashtra, India Talent Stock Solution Full timeJob Title: Platform/Technical Support LeadAbout the Role:We are seeking a highly skilled and experienced Platform/Technical Support Lead to join our team at Talent Stock Solution. As a key member of our support team, you will be responsible for leading, mentoring, and motivating a team of technical support specialists to deliver high-quality support...
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Enterprise Platform Lead
3 weeks ago
Mumbai, Maharashtra, India Astellas Pharma Inc. Full timeJob Title: Enterprise Platform LeadJoin Astellas Pharma Inc. as an Enterprise Platform Lead and take on a challenging role that requires expertise in designing, developing, and configuring business platforms to meet the specific needs of our organization.Responsibilities:Platform Development and Configuration: Design, develop, and configure business...
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Platform Development Lead
7 days ago
Mumbai, Maharashtra, India Astellas Pharma Inc. Full timeKey Responsibilities:As a Platform Development Lead, you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our organization. This involves programming, configuring settings, and integrating various software solutions.System Integration: Ensure seamless integration between different business...
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Enterprise Platforms Lead
2 weeks ago
Mumbai, Maharashtra, India Astellas Pharma Inc. Full timeJob SummaryAs an Enterprise Platforms Lead at Astellas Pharma Inc., you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our organization. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a team environment. Key ResponsibilitiesDesign,...
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Leading Publishing Operations Manager
2 weeks ago
Mumbai, Maharashtra, India Lead School Full timeJob Title: Area ManagerJoin us at LEAD School as a key member of our publishing operations team. As an Area Manager, you will be responsible for overseeing all aspects of publishing operations within the designated area. Your primary focus will be on managing content production processes to ensure timely delivery and adherence to quality standards....
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Enterprise Platforms Lead
1 week ago
Mumbai, Maharashtra, India Astellas Pharma Inc. Full timeResponsibilities:As an Enterprise Platforms Lead, you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our organization. This will involve programming, configuring settings, and integrating various software solutions to enhance data flow and business processes.Key Responsibilities Include:*...
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DevSecOps Platform Lead
2 weeks ago
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Platform Support Specialist
3 weeks ago
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Strategic Data Platform Lead
2 weeks ago
Mumbai, Maharashtra, India Strike IT Rite Management Consultants Full timeJob Summary:Strike IT Rite Management Consultants is seeking a skilled Strategic Data Platform Lead to oversee the organization's data platforms and drive data delivery processes. This role involves managing data integration, ensuring system performance, and collaborating with a skilled team to enhance existing solutions and automate workflows.Key...
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Platform Support Specialist
7 days ago
Mumbai, Maharashtra, India NTT DATA Full timeJob Overview About the RoleNTT DATA is seeking a highly skilled Platform Support Engineer to join our team. As a Platform Support Engineer, you will be responsible for providing exceptional customer service and technical support to our users and administrators. Key ResponsibilitiesProvide technical support to users and administrators of our NTT...
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Enterprise Platforms Lead
2 weeks ago
Mumbai, Maharashtra, India Astellas Pharma Inc. Full timeJob SummaryAs an Enterprise Platforms Lead at Astellas Pharma Inc., you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our organization. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a team environment. The ideal candidate will...
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Data Platforms Technology Lead
4 days ago
Mumbai, Maharashtra, India CPP Investments Full timeLead a Team of Data InnovatorsCPP Investments is looking for a highly skilled Data Platforms Technology Lead to lead a team of talented data engineers, analysts, and stewards who will build data capabilities and support a wide range of data flows and use cases to advance the Fund's data-driven investment decisioning and deliver transformational programs.The...
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Salesforce Platform Lead
2 weeks ago
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Cloud Platform Product Management Lead
7 hours ago
Mumbai, Maharashtra, India Forcepoint Full timeCloud Platform Product Management LeadWe are seeking a seasoned Cloud Platform Product Management Lead to oversee the development and evolution of our cloud platform. The ideal candidate will possess a deep understanding of cloud technologies, multi-tenant architectures, scalability, cost optimization, and platform management. Collaborate closely with...
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Distributed Platform Lead
1 week ago
Mumbai, Maharashtra, India Jio Full timeJob SummaryThe Distributed Database Lead will oversee the design, implementation, and management of distributed database environments, including Hadoop, Kafka, and Spark. This role emphasizes automation, self-healing capabilities, and containerization, integrating these services into both Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS)...
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Senior Manager
2 weeks ago
Mumbai, Maharashtra, India Tata Motors Full timeJob SummaryAs a Senior Manager - Vehicle Platform Lead at Tata Motors, you will be responsible for leading a vehicle platform or variant for vehicle NVH simulation. This is a critical position that plays a key role in the overall product development process.Key ResponsibilitiesProgram Management & Delivery: Manage NVH digital validation activities, including...
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Data Platform Architectural Lead
3 days ago
Mumbai, Maharashtra, India Oracle Full timeContext:In today’s fast-paced banking environment, financial institutions face the challenge of integrating Classical Data Drivers and Evolving Business Drivers into a single, unified platform. This integration requires seamless communication and data sharing between these drivers for enterprise-wide consumption. Traditional data platforms excel at...
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Senior Network Engineer-Platform Support
3 days ago
Mumbai, Maharashtra, India NTT DATA Full timeAbout the RoleOverviewWe are looking for an experienced Senior Network Engineer-Platform Support to join our team at NTT DATA. As a key member of our Platform Support team, you will be responsible for delivering exceptional technical support to our customers, ensuring the smooth operation of our cloud-based platforms and infrastructure.Key...
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Technical Lead
1 week ago
Mumbai, Maharashtra, India IDFC FIRST Bank Full timeJob OverviewThe Technical Lead - Front-end Platforms will play a critical role in managing and leading the engineering innovation and growth of our front-end customer facing web and mobile platforms. This role acts as a technical leader, mentor, and internal subject matter expert for the teams.Key ResponsibilitiesManage and lead development squads.Lead...
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Digital Media Platform Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Adform Full timeJob DescriptionIn the Revenue and Operations department, we're looking for a skilled Platform Support Specialist to join our team. As a key member of our commercial strategy team, you'll play a crucial role in promoting, selling, onboarding, and servicing our products.As a Platform Support Specialist, you'll work closely with clients to provide technical...