Leadership Role

4 hours ago


Thāne, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Senior Executive Position Overview

A detail-oriented Quality Assurance Leader is required to ensure the highest standards of quality in our insurance process transactions and voice-based customer interactions.


Key Responsibilities:
  • Lead the implementation of quality assurance processes to ensure compliance with industry regulations and company policies.
  • Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols.

This role requires a keen eye for detail, excellent analytical skills, and a commitment to continuous improvement.


Key Performance Indicators:
  • Process Efficiency: Ensure all processes are streamlined and efficient.
  • Quality Metrics: Analyze and report on quality metrics, audit findings, and improvement plans.
  • Customer Satisfaction: Maintain high levels of customer satisfaction through professional interaction handling.


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