Luxury Travel Experience Coordinator
4 weeks ago
Company Overview
Blingbird is a boutique luxury travel company that specializes in crafting bespoke experiences for discerning travelers. Our focus is on delivering quality over quantity, curating unique itineraries that cater to the exclusive needs of our clients.
Salary and Benefits
The successful candidate can expect a competitive salary of $80,000 per annum, plus performance-based incentives and access to exclusive travel experiences.
Job Description
We are seeking an experienced Global Travel Advisor & Destination Specialist to join our team. The ideal candidate will have a proven track record in luxury travel advisory, sales, or a related field, with excellent communication and interpersonal skills.
Key Responsibilities
- Guest Interaction and Inquiry Management
- Handle all incoming guest calls and inquiries, providing prompt, courteous, and professional responses.
- Understand client preferences, including travel dates, duration, number of guests, and budget, to offer tailored suggestions.
- Address first-hand questions about destinations, itineraries, and Blingbird's services.
- Lead Conversion and Proposal Development
- Convert inquiries into leads by presenting compelling travel highlights and options.
- Create first-hand highlights and suggestions based on client input, offering clear, engaging proposals.
- Effectively communicate Blingbird's handling fees and operational processes, ensuring transparency.
- Convince clients to pay an initial deposit and explain the value of Blingbird's bespoke services.
- Coordination and Itinerary Development
- Collect initial designing fees and secure client approval for further planning.
- Collaborate with the itinerary design team once the deposit is received, ensuring smooth handovers.
- Maintain regular communication with clients throughout the planning process to confirm details and approvals.
- Client Relationship Management
- Take client reviews post-travel to assess satisfaction and gather feedback for future improvements.
- Build long-term relationships with clients, encouraging repeat business and referrals.
- Administrative and Operational Support
- Maintain accurate records of client inquiries, bookings, and preferences.
- Coordinate with internal teams to ensure flawless execution of itineraries.
- Provide periodic reports on inquiry conversion rates and client satisfaction metrics.
Required Skills and Qualifications
- Proven experience in luxury travel advisory, sales, or a related field.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Proficiency in CRM tools and basic understanding of itinerary planning platforms.
- A passion for travel and deep knowledge of global destinations and luxury experiences.
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