Luxury Travel Operations Coordinator
3 weeks ago
Company Overview
Cox & Kings, a leading luxury travel company, is seeking an experienced Luxury Travel Operations Coordinator to join our team. As a key member of our operations department, you will play a pivotal role in delivering exceptional travel experiences to our esteemed High Net Worth clients.
Job Description:
The Luxury Travel Operations Coordinator will be responsible for managing the end-to-end execution of travel arrangements, ensuring precision, efficiency, and personalized service. This includes coordinating with airlines, hotels, local guides, and other service providers to ensure flawless execution.
Key Responsibilities:
- Client Coordination: Work closely with the sales and client servicing teams to understand the specific travel preferences and requirements of HNI clients.
- Itinerary Planning: Design and execute detailed and customized travel itineraries that offer unique experiences.
- Supplier Management & Relationship Building: Negotiate rates and ensure high-quality services from vendors, including airlines, luxury hotels, transportation, and tour operators.
- Logistics Management: Oversee all travel logistics, including flight bookings, hotel reservations, transfers, and special requests.
- Problem-Solving: Address any client issues or emergencies that may arise during travel.
- Payments & Documentation: Handle invoicing, payments, and necessary documentation related to bookings and client travels.
- Quality Control: Ensure all services provided meet the high standards expected by HNI clientele.
- Post-Travel Follow-Up: Gather customer feedback and reviews, analyze service standards, and identify areas for improvement.
Required Skills & Qualifications:
- A Minimum of 5 years of experience in travel operations, with a focus on luxury travel or HNI clientele.
- Bachelor's degree.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM, travel booking systems, Online agency portals etc.
- Excellent communication skills for coordinating with B2B vendors and high-profile clients.
- Strong negotiation, problem-solving, and organizational skills with meticulous attention to detail and the ability to remain calm under pressure.
- Flexibility to work outside of regular business hours, if required.
- Experience in Hotel contracting, Vendor management, should be able to read contracts.
- Proven ability to manage multiple tasks and deliver under tight timelines.
Estimated Salary: $80,000 - $100,000 per annum, depending on experience.
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