Support Operations Leader

4 days ago


Mumbai, Maharashtra, India beBeeLeadership Full time
Lead Support Team

We are seeking a dynamic Team Manager to oversee the efficient operation of our NextGen Support team based in Bangalore. As a seasoned leader, you will play a crucial role in ensuring high-quality service delivery and fostering a collaborative work environment.

Mumbai Responsibilities:

  • Guide, mentor, and motivate a team of support professionals to achieve exceptional results.
  • Set clear performance expectations, monitor progress, and provide regular feedback.
  • Encourage collaboration and knowledge sharing among team members.

Required Skills and Qualifications:

  • A Bachelor's degree in a relevant field (e.g., Computer Science, Telecommunications).
  • Minimum of 4-5 years of experience in a Team Manager role.
  • Proven track record of successfully managing support teams.
  • Excellent leadership, communication, and problem-solving skills.

Benefits:

  • Stay updated on industry trends and emerging technologies.
  • Collaborate with technical experts to address complex issues efficiently.
  • Ensure team members are well-versed in technical troubleshooting and problem-solving.

Job Requirements:

  • Leadership and Team Management: Lead, mentor, and motivate a team of L1 and L2 support professionals.
  • Domain Expertise: Preferred experience in the telecommunications industry or related domains.
  • Technical Proficiency: Possess a solid understanding of core technical concepts relevant to our support services.


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