
Team Performance Manager
2 days ago
This is a high-level management position that oversees the day-to-day activities of the team.
The Operations Team Lead will be responsible for driving client KPIs, managing stakeholders, maintaining team attrition and shrinkage, and ensuring overall team performance.
Key Responsibilities:
- Drive client KPIs
- Manage stakeholder relationships
- Maintain team performance metrics
- Foster a positive work environment
- Recruit and onboard new hires
Requirements:
- Proven experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Graduate in any stream
Critical Competencies:
- Attention to detail
- Strong Communication Skills
- Leadership Motivation Skills
Preferred Qualifications:
- Good PC skills, especially MS Excel
- Confidence and skillful negotiating skills
- Strong organizational skills to give the team direction
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