Operations Team Manager

20 hours ago


Kozhikode, Kerala, India beBeeTeamLeader Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Team Leader Operations

A high-performing leader is required to manage a team of 15–20 members, driving productivity, quality, shrinkage, and attrition.

The ideal candidate will provide regular coaching and support to team members, review processes for improvement, and identify training needs.

Key responsibilities include:

  • Lead and manage a team of 15–20 members.
  • Drive team performance across productivity, quality, shrinkage, and attrition.
  • Provide regular coaching and support to team members.
  • Review and recommend improvements to processes to enhance performance and CSAT.
  • Identify training needs and address process gaps.

In addition, the successful candidate will monitor performance, conduct weekly coaching sessions, handle floor support and escalations, ensure achievement of individual contributor IC targets, and maintain AHT levels as per targets across tenure buckets.

The ideal candidate will have prior experience in handling international processes, experience in team management and supervision, excellent verbal and written communication skills in English, strong organizational and analytical abilities, and flexibility to work in a 24x7 environment.

We are looking for a seasoned professional who can drive business growth, foster a collaborative team environment, and prioritize exceptional customer service. This role requires someone with a proven track record of leadership, strategic thinking, and effective communication. If you're passionate about leading a high-performing team and making a lasting impact, we encourage you to apply.



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