Chief Technology Operations Manager

10 hours ago

Mount Abu, Rajasthan, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

We are seeking a highly skilled and experienced Chief Technology Operations Manager to oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.

About the Role

The successful candidate will be responsible for diagnosing and resolving a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime. They will also troubleshoot basic network connectivity issues in LAN/WAN environments, resolve system-related problems, including software installations and antivirus updates, and generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.

Key Responsibilities
  • Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.
  • Diagnose and resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
  • Troubleshoot basic network connectivity issues in LAN/WAN environments.
  • Resolve system-related problems, including software installations and antivirus updates, as needed.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators.
  • Coordinate and implement the installation of client- and department-specific applications and systems.
  • Proactively escalate tickets to senior team members or specialists.
  • Monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.
  • Research and identify solutions to both software and hardware issues.
Requirements

To be successful in this role, you will need:

  • Excellent technical skills and knowledge of Windows and MacOS applications.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience with IT service management tools and technologies.
Benefits

This role offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

How to Apply

If you are a motivated and experienced technology professional looking for a new challenge, please submit your application, including your resume and cover letter, to us today.

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