Training and Development Specialist
1 month ago
Job Title: Training and Development Specialist
Job Description:
We are seeking an experienced Training and Development Specialist for our Cleaning Category to join our dynamic team. The ideal candidate will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities.
Key Responsibilities:
- Lead all training programs for professionals offering home cleaning services in allotted cities.
- Develop and refine training content, ensuring it aligns with industry standards and best practices.
- Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.
- Implement strategies to improve service quality through training interventions.
- Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery across all locations.
- Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
- Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- 5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development.
- Strong leadership and communication skills, with the ability to inspire and motivate teams.
- Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
- Demonstrated expertise in developing and delivering training content for blue-collar workers.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Passion for delivering exceptional customer experiences and driving continuous improvement.
About Urban Company:
We are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment.
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