Communication Specialist, Training and Development

2 weeks ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About the Role

The Communication Trainer is a key member of our team at Amazon Dev Center India - Hyderabad, responsible for facilitating training of all specialists in Account Health Support. This role drives initiatives and programs to improve voice and written performance at the local site, examining data to identify continuous learning needs. Our initial training approach focuses on communication coaching based on market-level nuances for new hires, inspiring a focus on speaking and written quality.

Key Responsibilities

  • Develop continuous learning initiatives as a team, with peers at other support organizations, and with the quality and instructional design as a whole.
  • Design, build, audit content, and use data to determine the effectiveness of communication training initiatives.
  • Engage in coordinating and handling all aspects of training needs for the local site and network, including scheduling training classes and needs, leading onboarding tasks, and driving engagement of new hire classes.
  • Track and report completion of all trainings at a site level, and possess good process improvement background to drive initiatives in the training space and beyond.

About the Team

We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND. The ideal candidate will have previous experience in training, be a certified Communication trainer with good communication skills, and possess good interpersonal skills to work with and influence multiple Training Team members and stakeholders.

Basic Qualifications

  • Previous experience of 3 years in training.
  • Certified Communication trainer with good communication skills – oral and written.
  • Good interpersonal skills – ability to work with and influence multiple Training Team members/ Stakeholders across different sites globally.
  • Knowledge of MS Office Tools, including Word, Excel, PowerPoint, Chrome, and Outlook.
  • Time Management, prioritization, and organization.
  • Adaptability for a rapidly changing environment and requirements, flexibility to work in different shifts.
  • Ability to analyze, identify issues, and recommend solutions.
  • Ability to build reports and dashboards for monitoring performance during training.

Preferred Qualifications

  • A graduate in any field of study.
  • High level of energy and proactive nature, a sense of ownership and drive, and a willingness to accept the challenge.
  • Creative problem solvers and good analytical skills.
  • Good mathematic and organizational/time management skills.
  • Resilient, cares about others' development, and displays ownership for one's own personal development and a desire for career progression.
  • Consistent record of process improvement within the training department.
  • Comfortable in a fast-paced, multi-tasked, high-energy environment.

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