Training and Development Specialist
1 month ago
We are seeking a highly skilled Training and Development Specialist to join our team at Blackbaud India. As a key member of our Global Customer Support organization, you will play a crucial role in designing, delivering, and refining our training program for all roles within the department.
The ideal candidate will have a strong background in instructional design and learning best practices, with experience in creating engaging and effective courseware for soft skills, service-based, and product training sessions. You will also have excellent communication skills, with the ability to deliver information to a variety of audiences at differing skill levels and formats.
Responsibilities will include:
- Designing and delivering high-quality training materials and eLearning courses
- Maintaining and delivering corresponding documentation and communication plans
- Developing subject matter experts through train-the-trainer activities and coaching sessions
- Assisting with administration and delivery of onboarding, cross-training sessions, and continuing education as needed
- Collaborating and coordinating with trainers, subject matter experts, and other team members to improve and evaluate the training experience
What You'll Bring:
- 2+ years of learning and development experience
- Experience or certification in instructional design and learning best practices
- Strong communication skills with the ability to deliver information to a variety of audiences
- Results focus with a history of driving tasks and projects to completion
- Experience providing guidance and feedback to enhance individual performance
- Proven ability to organize and plan in a methodical way to ensure efficiency and quality
For more information, please contact our Talent Acquisition SPOC at Blackbaud India.
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