
Debt Recovery Specialist
1 day ago
Key Responsibilities:
o Engage with multiple sources to negotiate payment schedules that align with the customer's current financial situation while still meeting the debt obligations.
o Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos where necessary.
o Ensure timely updates of customer files, recording times and dates of contact made and noting information received by customers about their debt.
o Identify defaulting accounts and investigate reasons for default while maintaining a healthy relationship with the customer.
o Collaborate with the sales and senior management teams when necessary to accelerate the collection process, including supporting the collection manager in repossessing assets and seeking legal and police support as required.
Qualification: Graduate, Masters/Postgraduate
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