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Financial Recovery Specialist

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Madurai, Tamil Nadu, India beBeeNegotiator Full time ₹ 60,00,000 - ₹ 80,00,000

At GoodScore, our mission is to simplify financial literacy and credit access for millions of Indians.

We are a rapidly growing credit score & management platform, ranked among the top 10 finance apps in India.

Job Overview:

To drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different Days Past Due buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track customer interactions.
  • Ensure regulatory compliance standards are met in customer communication and data handling.
  • Maintain high customer experience through professional communication.
Key Skills and Qualifications:
  • 1–3 years of experience in collections or recoveries, ideally in Personal Loans, Business Loans, or Auto loans.
  • Prior experience in tele-calling or collections call centers is essential.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English, with additional regional languages being an advantage.
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Competencies:
  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.