
Financial Recovery Specialist
6 days ago
The role of a collection officer involves driving the collection process across multiple sources. This includes negotiating payment schedules that suit the customer's current financial situation while still satisfying the debt.
Collection officers are responsible for keeping track of the portfolio for specific buckets and controlling delinquency. They also focus on non-starters, monitor customer account details, and maintain records of customer interactions.
Additionally, collection officers trace defaulters, investigate reasons for default, and make recommendations for remedial action. They work closely with sales and senior management to accelerate the collection process when necessary.
Compliance with audit regulations and company policies is also an essential part of the job.
Qualifications
Candidates should hold a graduate or postgraduate degree and have relevant experience in collections or a related field.
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