Network Operations Leader

24 hours ago

Hyderabad, Telangana, India beBeeLeadership Full time ₹ 12,44,160 - ₹ 16,60,800
Job Summary

We are seeking an experienced and skilled professional to lead and support our offshore network operations team.

The ideal candidate will have extensive experience in network operations and team management, with a strong ability to coordinate and enhance 24/7 support across geographically distributed teams.


Main Responsibilities:
  • Incident Management Expertise:
    • Serve as the primary point of contact for monitoring network and system alerts across multiple client environments.
  • Team Support and Leadership:
    • Oversee and support the offshore network operations team, ensuring they have the resources, guidance, and training needed to perform effectively.
  • Collaboration and Alignment:
    • Collaborate closely with the US-based team to align network operations strategies, incident management, and process improvements.
  • Oversight and Quality Assurance:
    • Ensure effective monitoring, analysis, and resolution of network and system incidents by the offshore team, focusing on high-quality service delivery.
  • Process Enhancement and Documentation:
    • Identify areas for improvement within offshore operations and implement sustainable solutions to enhance performance and support.
  • Client Communication and Satisfaction:
    • Ensure clear and effective communication with clients regarding incident status, resolution, and performance insights, coordinated through both offshore and US-based teams.
  • Operational Planning and Resource Allocation:
    • Assist in capacity planning and resource allocation for the offshore team, aligning with overall operational goals and client needs.

About This Role:

This is a critical leadership position that requires a unique blend of technical expertise, business acumen, and interpersonal skills.

The successful candidate will be able to drive results-oriented teams, foster a culture of excellence, and deliver exceptional client experiences.

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