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Senior ECP Module Specialist

2 weeks ago

Goregaon, Maharashtra, India beBeeExpert Full time ₹ 30,00,000 - ₹ 50,00,000
ServiceNow Employee Center Pro Consultant

We are seeking an expert in the ServiceNow Employee Center Pro (ECP) module to join our team.

This role requires a blend of functional understanding, technical development, and business analysis skills. The ideal candidate will play a key role in designing, developing, and enhancing the Employee Center Pro experience for end-users.

Key Responsibilities:
  • Engage with cross-functional teams to understand business needs and translate them into functional requirements.
  • Conduct workshops, discovery sessions, and stakeholder interviews to gather and refine use cases.
  • Develop user stories, acceptance criteria, and process flows to guide development efforts.
  • Design intuitive employee journeys using ECP capabilities such as Content Experiences, Campaigns, Topic Pages, and Federated Search.
Technical Skills:
  • Design and develop solutions using ServiceNow's Employee Center Pro, including configuration of Topic Pages, Campaigns, Guided Experiences, Unified Navigation, and Content Automation.
  • Customize widgets, portals, and components using Service Portal and UI Builder.
  • Integrate ECP with other modules such as HRSD, ITSM, and custom applications.
  • Implement and configure Knowledge Management, Service Catalogs, and Search to optimize the employee self-service experience.
Requirements:
  • 4+ years of ServiceNow experience, including at least 2 years with Employee Center Pro.
  • 6+ years of total IT experience.
  • Strong understanding of Portal Development, UI Builder, Search, and Knowledge Management.
  • Hands-on experience with scripting (JavaScript, Glide APIs), Flow Designer, and IntegrationHub.