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Operations Manager
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Job Overview:
As a seasoned Operations Team Lead, you will be responsible for spearheading the planning, strategizing, and coordination of various initiatives. Your primary objective will be to manage project timelines effectively, lead a team of associates and senior associates, and ensure seamless program delivery and learner success.
Key Responsibilities:
- Develop and implement operational SOPs and processes to enhance learner outcomes.
- Identify gaps in existing processes and conduct thorough root cause analysis to close them efficiently.
- Drive the success of learners in the Management and Education domain by leveraging your expertise.
- Lead and mentor a team of associates and senior associates, fostering a collaborative work environment.
- Collaborate with cross-functional teams such as Content, Delivery, Student Success, Careers, and Corporate Partnerships to achieve results.
Requirements:
- A Bachelor's or Master's degree from a reputable institution.
- Minimum 3 years of experience in consulting firms, fast-growing startups, or edtech companies.
- Exceptional problem-solving skills with the ability to identify and drive execution.
- Excellent interpersonal skills to work effectively with diverse teams and stakeholders.
- A data-driven mindset with the ability to analyze information and make informed decisions.
- Prior experience in managing a team of delivery executives, preferably in edtech.
