
Chief Operations Coordinator
2 days ago
This is an exceptional opportunity to lead and manage a team of supervisors, team leaders, and agents in a dynamic voice process environment.
The successful candidate will be responsible for driving performance excellence, ensuring high-quality customer service, and implementing process improvements to enhance efficiency and customer experience.
- Key Responsibilities:
- Manage day-to-day operations of the voice process (inbound/outbound/tele-sales/customer support).
- Lead a team of supervisors, team leaders, and agents to meet performance KPIs & SLAs.
- Monitor call quality, customer satisfaction, and agent productivity.
- Implement strategies to enhance first-call resolution (FCR) and reduce average handling time (AHT).
- Drive training and development initiatives to improve communication and service delivery.
- Handle escalations and ensure timely resolution of customer concerns.
- Work closely with clients/stakeholders to ensure alignment on process requirements.
- Prepare MIS reports and share performance insights with management.
- Implement process improvements to enhance efficiency and customer experience.
- Ensure compliance with quality standards and data security protocols.
Requirements for Success:
- Graduate/Postgraduate in any discipline.
- 4–8 years of experience in BPO/call center, with at least 2 years in a managerial/supervisory role.
- Strong expertise in voice process management (domestic/international).
- Excellent communication, coaching, and people management skills.
- Hands-on experience with call center technologies, dialers, and reporting tools.
- Ability to manage performance metrics like AHT, CSAT, FCR, and attrition.
- Willingness to work in rotational shifts (including night shifts, if required).
Career Advancement Opportunities:
- Attractive salary package + performance-based incentives.
- Fast-paced career growth opportunities.
- Training & development programs for professional enhancement.
- Exposure to global/domestic client processes.
-
Chief Supply Chain Operations Coordinator
1 hour ago
Kanpur, Uttar Pradesh, India beBeeLogistics Full time ₹ 6,00,000 - ₹ 12,00,000Job Title:"Logistics & Sales Coordinate"Key Responsibilities:Manage daily order processing, including receiving, shipment, reconciliation, billing, and payment collection to ensure a closed-loop process.Liaise with planning, production, warehousing, and finance departments to follow up on customer delivery dates, prepare documents, and arrange shipments and...
-
Operational Coordinator
5 hours ago
Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 4,50,000 - ₹ 9,00,000As a key player in the success of our programs, we are seeking a highly organized and detail-oriented individual to support the smooth execution of our initiatives.About the RoleThis role will involve working closely with internal teams, learners, and external partners to ensure timely delivery and exceptional learner experience.Key Responsibilities:Program...
-
Vessel Operations Manager
2 days ago
Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000Job Title: Vessel Operations Manager">The role of Vessel Operations Manager involves overseeing the technical and operational performance of multiple merchant vessels ensuring safe and efficient operations. This entails managing day-to-day vessel activities, maintenance schedules, and compliance with international marine requirements.Key...
-
Senior Vice President/Chief Operating Officer
6 hours ago
Kanpur, Uttar Pradesh, India beBeeManufacturing Full time ₹ 14,00,00,000 - ₹ 16,50,00,000We are seeking a highly experienced professional to lead our manufacturing operations as Senior Vice President and Chief Operating Officer.Manage all aspects of manufacturing, including timely shipments, quality control, efficiency, and productivity.Lead a team of experts with in-depth knowledge of woven textiles and apparel manufacturing processes.Develop...
-
Senior Operations Coordinator
22 hours ago
Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Senior Operations CoordinatorWe are seeking a detail-oriented and highly organized Senior Operations Coordinator to assist in the planning, execution, and monitoring of IT and software development projects. The role involves coordinating between stakeholders, tracking project milestones, managing documentation, and ensuring that timelines and...
-
Operations Coordinator
2 days ago
Kanpur, Uttar Pradesh, India beBeeManagement Full time ₹ 50,00,000 - ₹ 80,00,000At the forefront of innovative lending solutions, we offer a unique opportunity to join our team as a management intern.This role is ideal for individuals who are passionate about project management and have a keen eye for detail. As a member of our dynamic team, you will be responsible for assisting in the management and execution of various projects that...
-
Financial Operations Coordinator
8 hours ago
Kanpur, Uttar Pradesh, India beBeeInvoicing Full time ₹ 8,00,000 - ₹ 12,00,000Financial Operations CoordinatorWe are seeking a highly skilled Financial Operations Coordinator to join our team. As a key member, you will play a vital role in maintaining the financial accuracy of our operations by ensuring timely and precise invoicing.Prepare and issue invoices to customers within agreed timelines.Enter invoices into customer invoicing...
-
Chief Operational Strategist
5 hours ago
Kanpur, Uttar Pradesh, India beBeeStrategist Full time ₹ 1,20,00,000 - ₹ 2,00,00,000We are seeking an exceptional individual to join our leadership team in a strategic role that drives cross-functional priorities, ensures smooth operations across multiple business units, and conceptualizes and executes global events.This role requires a unique blend of organizational, communication, and problem-solving skills with a strong bias toward...
-
Senior Coordinator
5 hours ago
Kanpur, Uttar Pradesh, India beBeeCoordinators Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Senior CoordinatorRole Summary:The Senior Coordinator plays a pivotal role in overseeing the execution of shoots, working under guidance and direction. This position involves managing studio and off-site operations, directing videographers, and ensuring equipment is properly maintained.Key Responsibilities:Pre-production planning: Coordinate...
-
Airport Operations Coordinator
5 hours ago
Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000Key Airport Staff PositionThe role involves assisting passengers with various airport procedures.Responsibilities:Assist passengers with check-in, baggage handling, and boardingProvide information on flight schedules, delays, and servicesEnsure compliance with safety regulationsManage passenger inquiries and complaintsRequirements:Excellent customer service...