Executive Director

4 days ago


Gurgaon, Haryana, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Leadership Opportunity

As a senior leader, you will drive strategic initiatives to elevate performance in the Customer Interaction Centre, HR Helpdesk, and Contact Center operations. Your responsibilities include:

  • Strategic Leadership: Drive business outcomes through development and implementation of comprehensive strategies that align with organizational goals.
  • Operational Oversight and Excellence: Manage delivery of HR Helpdesk services, ensure consistent service across employee lifecycle queries, and maintain adherence to SLAs and KPIs.
  • Stakeholder Partnership and Change Enablement: Foster strong relationships with Tier 2 teams, CoEs, and business HR to facilitate seamless handoffs, calibrations, and mutual improvements.
  • Employee Experience and Service Mindset: Champion a people-centric approach that builds trust, enhances experience, and sets clear expectations for query handling.

You will be responsible for leading, mentoring, and inspiring a team of Senior Analysts and Team Leaders, promoting a culture of ownership, accountability, and continuous learning. You will analyze operational data to identify trends, address gaps, and develop actionable insights, and provide reports on performance metrics, customer feedback, and improvement initiatives.

The ideal candidate will possess a Bachelor's degree or equivalent education, relevant years of experience in HR Service delivery, contact center operations, or shared services, and proficiency in case management tools such as ServiceNow HRSD and HCM platforms like SuccessFactors.

This is an excellent opportunity to grow professionally and contribute to the success of our organization.



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